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Effective Date: August 28, 2026
ACTIVE OUTDOOR SUPPLIES PTY LTD (“we”, “us”, “our”) operates the official outdoor gear e-commerce website www.activeoutdoorsupplies.com, offering a curated collection of portable, field-tested outdoor small accessories ranging from collapsible pet bath buckets, eco-friendly reusable travel cups, foldable multi-function buckets to portable picnic ware and novelty carabiner keychains for local Australian explorers and global outdoor enthusiasts. This Shipping Policy lays out clear, transparent terms covering all order processing, delivery timelines, shipping fees, tracking arrangements and exception handling procedures for every purchase made on our platform, to eliminate ambiguity and ensure every customer knows exactly when and how their ordered adventure gear will reach their location. By completing a checkout and submitting an order on our website, you fully acknowledge and agree to all terms outlined in this policy, and confirm you have reviewed all relevant delivery rules before finalizing your payment.
1. Official Support Channels for Shipping Inquiries
If you have questions about order processing status, delayed shipments, incorrect delivery addresses or other logistics related enquiries, you may reach our dedicated shipping support team through the following verified official channels:
- Registered Legal Entity: ACTIVE OUTDOOR SUPPLIES PTY LTD
- Physical Registered Address: 1 Muru Avenue, Winmalee, NSW 2777, Australia
- Contact Email: veltra@activeoutdoorsupplies.com
- Official Support Phone: +(61) 422 055 756
Our shipping support team operates 9AM to 5PM AEST on business days, and will respond to all legitimate shipping related enquiries within 2 business days of receiving your submission.
2. Order Processing Timeline
All orders submitted on our website go through a 1 to 3 business day pre-dispatch processing period, which includes payment verification, product quality inspection to confirm your ordered item (such as the Collapsible Plastic Travel Cup with Straw Reusable and Eco Friendly or Foldable Car Washing Bucket with Grit Guard for Professional Cleaning) meets our strict durability standards, secure packaging, and handover to our contracted courier partners. Orders placed after 2PM AEST on weekends or Australian national public holidays will be processed on the next following business day. We will send you a formal order confirmation email right after your payment is approved, and a separate dispatch notification email with your unique order tracking number once your parcel is handed over to the courier.
3. Shipping Coverage, Fees and Estimated Delivery Windows
We offer both domestic Australia shipping and limited international shipping services for eligible regions, with clearly tiered shipping rules tailored to different customer groups:
- Domestic Australian Shipping: We provide free standard shipping for all orders over AUD 75 across the entire country, covering every destination including metro areas, regional NSW, Victoria, Queensland, Western Australia and remote Tasmania locations. For orders under AUD 75, a flat AUD 8.99 standard shipping fee will be applied during checkout. Standard domestic delivery takes 3 to 7 business days after dispatch, while optional express shipping for domestic orders (with a flat AUD 14.99 fee) cuts the delivery window to 1 to 3 business days after dispatch.
- International Shipping: We currently ship outdoor gear to New Zealand, the United States, Canada, the United Kingdom and most European Union regions. International standard shipping carries a flat AUD 19.99 fee for all eligible orders, with estimated delivery timelines ranging from 7 to 15 business days after dispatch, depending on local customs clearance speed in your destination country. Customers located outside of Australia are fully responsible for paying any applicable import duties, customs taxes or brokerage fees charged by your local government authorities, as these charges are not included in our product prices or international shipping fees.
4. Delivery Rules and Exception Handling
Every shipped parcel from our platform comes with a public trackable tracking link that you can access at any time, to view real-time location updates of your order, whether you purchased a Foldable Kids Travel Cup with Leak Proof Lid BPA Free and Safe for your family trip, a Decorative Enamel Carabiner Keychain with Cute Animal Designs, or any other outdoor small gear from our collection.
- If your marked delivery address is incorrect or incomplete after you submit your order, you must contact our support team immediately before the order is dispatched to request an address update. Once the parcel has been handed over to the courier, we cannot modify the delivery destination, and you will be responsible for any additional reshipping fees incurred due to wrong address issues.
- In the very rare case that your parcel is confirmed lost in transit by our courier partner, we will process a free full replacement of your ordered items or issue full equivalent store credit to your account, at no extra cost to you. We do not offer original payment refunds for lost parcels, in line with our post-purchase policy rules.
- If your parcel arrives with visible external damage that may affect the condition of your enclosed outdoor gear, please take clear photos of the outer packaging and the damaged items before signing for the delivery, and send the evidence to our support team within 48 hours of receiving the parcel, so we can arrange a fast resolution for you.
We reserve the right to update this Shipping Policy periodically to adapt to changes in courier service pricing, expanded shipping coverage or updated Australian postal regulatory requirements. All revisions will be posted on our website homepage with a 30-day advance public notification, and all orders placed after the new effective date will follow the updated policy terms.