Terms of Service – ACTIVE OUTDOOR

Effective Date: August 28, 2026‌

These Terms of Service (the “Terms”) are a legally binding agreement between you as the user, customer or visitor of the website, and ACTIVE OUTDOOR SUPPLIES PTY LTD (“we”, “us”, “our”), the legal operator of our official outdoor gear e-commerce platform www.activeoutdoorsupplies.com. We specialize in offering a curated range of field-tested, sustainable outdoor small accessories, including the Collapsible Pet Bath Bucket with Non Slip Bottom for Dogs and Cats, Collapsible Plastic Travel Cup with Straw Reusable and Eco Friendly, Decorative Enamel Carabiner Keychain with Cute Animal Designs and dozens of other adventure-focused products built for hikers, campers, family explorers and casual outdoor lovers across Australia and worldwide. By accessing, browsing, registering an account, submitting an order or using any features of our website, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction of residence), you have the full legal capacity to enter into this binding agreement, and you have read, understood and agreed to be bound by every provision outlined in these Terms. If you do not agree with any part of these Terms, you must immediately cease all use of our website services.

1. Official Service Contact Information

All formal notices, inquiries, dispute notifications or service-related communications intended for us must be submitted through our official verified contact channels:

Full Legal Entity Name: ACTIVE OUTDOOR SUPPLIES PTY LTD
Registered Physical Business Address: 1 Muru Avenue, Winmalee, NSW 2777, Australia
Official Support Contact Email: veltra@activeoutdoorsupplies.com
Public Contact Phone Number: +(61) 422 055 756

Our customer support team operates during standard Australian Eastern Standard Time business hours (9:00 AM to 5:00 PM, Monday to Friday, excluding national public holidays), and will respond to all legitimate formal communications within 3 business days of receipt.

2. Account Registration and User Responsibilities

To access certain advanced features of our website including fast checkout, saved delivery addresses, exclusive member discounts and order history tracking, you may choose to register for a personal user account on our platform. When you create an account, you agree to provide accurate, current, complete and non-misleading personal information, and to promptly update your account details whenever any of your information changes to keep it accurate at all times. You are fully and solely responsible for safeguarding your account login credentials, including your username and password, and for all activities, actions and order submissions that occur under your account. You agree to immediately notify us via our official contact email if you detect any unauthorized access to your account, or any security breach that compromises your account details. We reserve the right to suspend, restrict or permanently terminate your user account at our sole discretion if we identify that you have violated any of the provisions laid out in these Terms, if you provide false or misleading registration information, or if your account activities pose a security risk to our platform, our other users or our business operations. You may not create or operate multiple fraudulent accounts to exploit promotional offers, manipulate review systems, or bypass any platform usage restrictions.

3. Product Information, Pricing and Transaction Terms

All product listings published on www.activeoutdoorsupplies.com feature high-resolution product imagery, detailed functional descriptions, material specifications and publicized pricing for every item in our catalog, including but not limited to the Collapsible Silicone Travel Cup with Lid Reusable for Outdoor Activities priced at €23.00, the Collapsible Silicone Water Bucket with Handle for Camping and Car Washing priced at €35.00, the Foldable Beach Bucket with Sand Sifter for Kids and Family Fun priced at €34.00, the Foldable Car Washing Bucket with Grit Guard for Professional Cleaning priced at €34.00, and the Foldable Kids Travel Cup with Leak Proof Lid BPA Free and Safe priced at €23.00. We make every reasonable effort to ensure all product information, pricing and inventory data displayed on our website is accurate, but occasional human or technical errors may occur, including typos in product descriptions, incorrect pricing labels or out-of-stock status updates. We reserve the right to correct any such errors at any time, even after you have submitted an order, and to cancel or adjust any order that was processed under incorrect or invalid pricing or inventory status conditions, with prior notification sent to you via your registered email address.

All displayed product prices on our website are denominated in Euros unless explicitly marked otherwise, and do not include applicable sales taxes, import duties, customs fees or shipping charges, which will be clearly calculated and displayed to you during the final checkout process before you confirm your order and submit payment. We accept all major widely used secure payment methods, and all payment processing is handled via our PCI DSS compliant third-party payment service providers to ensure full protection of your sensitive payment data. Once you complete your checkout and successfully submit payment for your selected outdoor gear, we will send you an official order confirmation email to the email address linked to your order, to confirm all details of your purchased items, total transaction amount, selected delivery address and expected dispatch timeline. The ownership of the purchased products will be transferred to you only after we have received full cleared payment for your order and the items have been successfully handed over to our contracted courier partners for shipment.

4. Acceptable Use Policy

When using our website platform, you explicitly agree that you will not:

Use our platform for any illegal, unauthorized or unlawful purpose, or in violation of any local, state, national or international laws and regulations that apply to your location of residence;
Attempt to gain unauthorized access to any parts of our website, our server systems, the user accounts of other customers, or any other technical infrastructure connected to our platform via hacking, password mining, brute force attacks or any other unauthorized methods;
Copy, reproduce, distribute, resell, exploit or commercially use any part of our website content, including product images, product descriptions, brand logos, website layout and original copywriting, without our prior explicit written approval;
Upload, transmit or spread any malicious software, computer viruses, trojan horses, harmful code or any other materials that are designed to disrupt, damage or compromise the normal function of our website, our computer systems or the digital devices of other platform users;
Post or submit any harmful, defamatory, offensive, obscene, harassing, discriminatory or illegal user content (including product reviews, feedback messages or public comments on our platform) that infringes on the legal rights and interests of third parties;
Manipulate or tamper with any product pricing, inventory data, promotional rules or user discount mechanisms on our platform for the purpose of obtaining unauthorized benefits or advantages;
Use automated systems (including scrapers, bots, crawlers or spiders) to access, extract or collect data from our website in excessive volumes without our prior explicit written consent.

Any violation of this Acceptable Use Policy will constitute a material breach of these Terms, and we reserve all rights to take appropriate action including immediate account termination, permanent ban from accessing our website, and reporting your illegal activities to relevant law enforcement authorities where necessary.

5. Intellectual Property Rights Protection

All content, materials and intellectual property assets published and hosted on www.activeoutdoorsupplies.com, including but not limited to all original product photography for items such as the Collapsible Wine Cup with Lid Portable for Picnics and Outdoor Events, Foldable Garden Bucket with Spout for Watering Plants and Gardening Tasks, Foldable Multi Purpose Bucket with Storage Pouch for Travel and Home Use, Foldable Plastic Water Bucket with Lid Leak Proof for Outdoor Activities, Foldable Silicone Coffee Cup with Handle for Hot and Cold Drinks and Foldable Silicone Snack Cup with Lid Multi Use for Food and Drinks, along with all website original text copy, brand trademarks, service marks, custom graphic designs, page layout designs, website source code, and the entire selection, arrangement and organization of all product listings on our platform, are the exclusive intellectual property of ACTIVE OUTDOOR SUPPLIES PTY LTD, and are fully protected by Australian and international intellectual property copyright and trademark laws. You may not reproduce, modify, distribute, publicly display, republish, sublicense or sell any of our protected intellectual property assets for any commercial public use without obtaining our prior explicit written authorization. You may not frame or use any framing techniques to enclose any of our trademarks, logos or other proprietary content without our separate written consent. Nothing in these Terms shall be interpreted as granting you any license or right to use any of our intellectual property assets, by implication, estoppel or any other legal theory.

6. Post-Purchase, Returns and Refund Rules

All post-order, return and refund related interactions between you and our platform are governed by our independently published Shipping Policy and Refund and Returns Policy, which are fully incorporated into these Terms as legally binding supplementary provisions. You explicitly acknowledge that we do not approve any standalone “refund only” requests under standard circumstances: all eligible post-purchase claims will first be processed via product exchange, free replacement or store credit issuance, with original payment method refunds only approved in the extremely limited scenarios explicitly outlined in our Refund and Returns Policy. You are required to read and understand all provisions in both supplementary policies before submitting any order, and any disputes related to order fulfillment, shipment delays or return processing will be resolved in accordance with the rules laid out in these two official policies.

7. Limitation of Liability

Under no circumstances shall ACTIVE OUTDOOR SUPPLIES PTY LTD, our directors, employees, business partners, agents or affiliates be held liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to lost profits, lost revenue, lost business opportunities, data loss, personal injury claims or any other pecuniary losses arising out of or related to your use of our website services or any of our purchased outdoor products, even if we have been advised of the possibility of such damages in advance. Our aggregate total maximum liability to you for any and all claims arising from your use of our platform, regardless of the legal theory of the claim, shall never exceed the total actual amount you have paid to us for the specific product or service that forms the basis of your claim. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so certain parts of this liability limitation may not fully apply to you when you access our services from those regions.

8. Third-Party Links and External Resources

Our website may occasionally contain hyperlinks leading to external third-party websites or related resources, including social media sharing platforms, outdoor adventure guide blogs, and partner logistics service portals. We do not operate, control or endorse the content, privacy policies, service quality or terms of use of these external third-party websites, and we assume no responsibility or liability for any damages or losses incurred by you as a result of accessing any third-party links outside of our own platform. We strongly recommend that you carefully review and understand the full terms of service and privacy policy of every external website you visit after leaving www.activeoutdoorsupplies.com, before submitting any of your personal information or completing any transactions on those third-party platforms.

9. Termination of Service

We reserve the right, at our sole absolute discretion, to temporarily restrict, suspend or permanently terminate your access to our entire website or any part of our platform services at any time, with or without prior notice, for any reason including but not limited to your material breach of any provision in these Terms, your failure to pay any outstanding amounts owed to us for completed orders, your repeated submission of fraudulent or malicious return requests, or any other actions that we determine violate applicable laws or harm the legitimate interests of our platform and other customers. In the event of service termination, your right to use our website services will immediately cease, and we reserve the right to retain your relevant personal information in accordance with our Privacy Policy and applicable legal regulatory requirements for mandatory record keeping purposes. All provisions of these Terms that by their nature should survive service termination, including intellectual property rights protection clauses, liability limitation rules, dispute resolution terms and governing law provisions, will remain in full legal effect indefinitely after the termination of our service agreement with you.

10. Policy Revisions and Modifications

We reserve the full right to update, revise, modify or adjust any provision contained in these Terms at any time to adapt to new business operation needs, changes to Australian commercial regulatory requirements, or adjustments to our platform service features. When we make material changes to these Terms, we will update the “Effective Date” label at the top of this page, and publish a prominent 30-day public notification banner on the homepage of www.activeoutdoorsupplies.com to notify all users of the upcoming revisions before they take effect. Your continued use of our website, browsing our product listings, or submitting new orders after the revised Terms officially come into effect will be deemed as your full acceptance and agreement to all updated provisions in the revised Terms. If you do not agree with the modified Terms, you must stop using our platform services immediately before the new effective date of the revisions.

11. Governing Law and Dispute Resolution

These Terms of Service shall be governed by, construed and interpreted in strict accordance with the laws of the Commonwealth of Australia. Any disputes, controversies or claims arising out of or related to these Terms, your use of our website services, or your purchase of outdoor products from our platform shall first go through a good faith voluntary negotiation process between both parties for a period of no less than 30 calendar days after one party submits the formal dispute notice to the other. If the dispute cannot be resolved via friendly negotiation within that 30-day window, all unresolved disputes shall be submitted to the exclusive jurisdiction of the courts located in New South Wales, Australia. By agreeing to these Terms, you irrevocably consent to the personal jurisdiction of these courts, and waive any objection to the venue of these courts on the grounds of inconvenient forum or similar claims.

If any individual provision in these Terms is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms shall remain in full force and effect, and the invalid provision shall be revised to the maximum extent permitted by law to reflect the original mutual intention of both parties as closely as possible. No delay or failure by us to enforce any of our rights under these Terms shall constitute a formal waiver of that specific right or any of our other rights outlined in the agreement. These Terms, together with our Privacy Policy, Shipping Policy and Refund and Returns Policy, constitute the full complete and exclusive legal agreement between you and ACTIVE OUTDOOR SUPPLIES PTY LTD, and supersede all previous oral or written understandings, negotiations and agreements related to your use of our e-commerce website services.