1 Muru Avenue, Winmalee, NSW 2777, Australia

veltra@activeoutdoorsupplies.com

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Privacy Policy

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‌Effective Date: August 28, 2026‌

ACTIVE OUTDOOR SUPPLIES PTY LTD (“we”, “us”, “our”) operates the e-commerce website www.activeoutdoorsupplies.com, a dedicated platform offering a full range of outdoor small gear, including collapsible pet bath buckets, eco-friendly travel cups, foldable multi-function buckets, portable picnic accessories and other adventure-focused supplies for hikers, campers, family outdoor enthusiasts and casual explorers across Australia and global markets. This Privacy Policy is designed to clearly explain how we collect, use, store, disclose and protect your personal information when you access, browse, register an account, place orders or interact with any features of our website, in full compliance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) and other applicable global data protection regulations for cross-border e-commerce operations. We are committed to prioritizing the privacy rights of every customer who shops for our sustainable, field-tested outdoor gear, and ensuring your personal data is managed with full transparency and strict security controls. By using our website, you acknowledge that you have read, understood and agree to all terms outlined in this Privacy Policy. If you do not agree with any part of this policy, we kindly advise that you refrain from accessing or using our platform services.

1. Contact Information

If you have any questions, concerns, or formal requests related to this Privacy Policy, your personal data, or our privacy handling practices, you may reach out to our designated Privacy Officer through the following official channels:

  • Full Legal Entity Name: ACTIVE OUTDOOR SUPPLIES PTY LTD
  • Registered Physical Address: 1 Muru Avenue, Winmalee, NSW 2777, Australia
  • Contact Email: veltra@activeoutdoorsupplies.com
  • Official Contact Phone: +(61) 422 055 756

We will respond to all legitimate privacy-related enquiries within 10 business days of receiving your submission, and will provide detailed support for any requests to access, correct, delete or restrict processing of your personal information in line with applicable regulatory requirements.

2. Types of Information We Collect

We only collect necessary, relevant personal information that supports the normal operation of our e-commerce services, and never gather excessive or unrelated user data without your explicit consent. The categories of information we may collect include:

Personal Identifiable Information (PII)

This refers to data that can be used to directly identify you as an individual, including your full legal name, billing and delivery address, valid phone number, email address, payment method details (processed securely via our PCI DSS compliant third-party payment providers), and government-issued identification documents only when required for order anti-fraud verification or international customs declaration for cross-border shipments.

Non-Personal Usage Data

We automatically collect anonymous non-identifiable data when you interact with our website, including your device IP address, browser type and version, time zone setting, operating system, pages you view on our site, time spent on each product page (such as listings for our collapsible silicone travel cups, foldable garden buckets or enamel carabiner keychains), search terms you enter, access dates and times, and other analytical data to help us optimize our site performance and product display experience.

Voluntarily Provided User Content

When you submit product reviews, sign up for our outdoor adventure newsletter, participate in our limited-time customer feedback surveys, or contact our customer support team, we will collect any additional information you voluntarily share with us, such as your preferred outdoor activity type, gear usage habits, or suggestions for new product development. This data will only be used to improve our product line and tailor more relevant service experiences for our community of outdoor lovers.

3. How We Use Your Collected Information

All personal information we collect is used for clear, specified purposes directly related to providing and improving our e-commerce services, and we will never repurpose your data for uses not outlined in this policy without obtaining your separate explicit consent. The core usage scenarios include:

  • ‌Order Fulfillment and Service Delivery‌: We use your name, delivery address, contact number and payment details to process your purchase of our outdoor small gear, complete payment verification, arrange shipment, track your parcel, and resolve any post-delivery issues such as product returns, replacements or quality inquiries for items like our foldable multi-purpose buckets or leak-proof kids travel cups.
  • ‌Website Function Optimization and User Experience Improvement‌: Non-personal usage data is analyzed to fix website technical bugs, optimize page loading speed for product listing pages, adjust site navigation logic, and ensure customers can quickly find the specific outdoor accessories they need to support their next camping, hiking or family beach adventure.
  • ‌Customer Support Communication‌: We use your contact information to respond to your after-sales enquiries, resolve order disputes, provide product usage guidance for our eco-friendly collapsible travel cups or grit guard car washing buckets, and send timely service notifications such as order status updates and restock alerts for out-of-stock popular best-selling items.
  • ‌Legitimate Business Operations and Security Protection‌: Your data may be processed to conduct anti-fraud checks, prevent unauthorized account access, monitor and block suspicious transaction activities, comply with Australian tax and commercial record-keeping requirements, and protect the legitimate rights and safety of our platform, our existing customers and our business partners.
  • ‌Opt-in Marketing Notifications‌: Only when you have explicitly subscribed to our marketing communications, we will send you occasional newsletters featuring new arrivals of our latest outdoor small gear, exclusive discount offers for our community members, limited-time promotion events, and practical outdoor adventure tips. You may unsubscribe from these marketing emails at any time by clicking the “unsubscribe” link at the bottom of every marketing message, or sending an opt-out request to our official contact email.

4. Information Sharing and Disclosure Rules

We will never sell, rent or trade your personal identifiable information to any unaffiliated third parties for their independent marketing purposes under any circumstances. We may only share your necessary personal data with trusted third-party service providers strictly for the limited purposes required to operate our e-commerce business, and all these third parties are bound by strict data protection agreements that require them to comply with applicable privacy regulations. The scenarios of authorized information sharing include:

  • ‌Authorized Service Providers‌: We share limited necessary data with vetted logistics carriers, PCI-compliant payment processors, cloud hosting service platforms, website analytics tools, and IT maintenance partners who assist us in operating our website, completing order deliveries, processing payments and maintaining normal platform functions. For example, we only share your delivery address and contact phone number with our courier partners to ensure your ordered foldable beach bucket or portable picnic wine cup can be delivered to you accurately and on time.
  • ‌Legal Compliance Requirements‌: We may disclose your personal information if we are legally required to do so by a valid court order, government regulatory authority investigation, or other legal processes, to protect our legal rights, respond to legal claims, or safeguard the personal safety of our staff, customers and the general public.
  • ‌Business Transition Scenarios‌: In the unlikely event of a merger, acquisition, asset restructuring or full or partial sale of our business assets, your personal information may be transferred as part of the business assets, and we will provide at least 30 days advance public notice on our website to inform all users of any changes to data ownership and privacy handling rules before the transfer takes place.

5. Data Storage, Security and Retention Period

All your personal information is stored on encrypted, password-protected cloud servers hosted in Australia, with additional multi-factor authentication controls, regular automated security patches, and scheduled offline encrypted backup mechanisms to prevent unauthorized access, data leakage, tampering or accidental destruction. We implement industry-standard SSL encryption for all data transmissions between your browser and our website, especially for payment information submission processes, to ensure your sensitive data is fully protected during transmission.

We will only retain your personal identifiable information for as long as it is necessary to fulfill the purposes for which it was originally collected, including to complete your order, honor any applicable warranty obligations, resolve potential disputes, enforce our website terms of service, and meet mandatory Australian legal record-keeping requirements for commercial and tax purposes. After the relevant retention period expires, we will securely anonymize or permanently delete your personal data in full compliance with regulatory requirements. For example, we will retain order related data for a minimum of 7 years to meet Australian tax audit requirements, and delete inactive user account data that has not been used for over 5 years after verifying there are no ongoing unresolved service issues associated with the account.

6. Your Privacy Rights

Under the Australian Privacy Principles and applicable global data protection laws, you hold full control over your personal information, and you may exercise the following rights at any time free of charge by submitting a request to our Privacy Officer via the contact channels listed above:

  1. ‌Right of Access‌: You may request a full copy of all personal information we hold about you, including details of how your data has been processed and shared over the period of our service relationship.
  2. ‌Right to Correction‌: If you find any of your personal information stored on our platform is inaccurate, incomplete or out of date (such as an outdated delivery address or misspelled name), you may request us to correct the data immediately.
  3. ‌Right to Erasure‌: You may request us to permanently delete all your personal information held by our platform, subject to any mandatory legal retention requirements we are bound to comply with. Once your deletion request is approved, we will remove all your data from our active systems and notify all our third-party service partners to delete your relevant data as well.
  4. ‌Right to Restriction of Processing‌: You may request us to temporarily suspend processing of your personal information under specific circumstances, such as when you dispute the accuracy of your data, or when you object to our legitimate processing grounds.
  5. ‌Right to Data Portability‌: You may request us to provide your personal data in a structured, machine-readable commonly used format, so that you can transfer your data to other service providers conveniently.
  6. ‌Right to Object‌: You may object to our processing of your personal information for direct marketing purposes or for purposes based on our legitimate business interests, at any time without providing any specific justification.

We will complete the identity verification process for all your privacy rights requests within 3 business days, and fulfill your request within 30 calendar days as required by law. If we need additional time to process complex requests, we will send you a formal notification explaining the extension reason within the initial 30-day window.

7. Children’s Privacy Protection

Our e-commerce website and all our outdoor small gear products are designed and intended for use by users aged 13 and above. We do not intentionally collect any personal identifiable information from children under the age of 13. If you are a parent or legal guardian, and you find that your child under 13 has submitted personal information to our platform without your explicit consent, please contact us immediately through our official email. Once we confirm the situation, we will permanently delete all relevant data of the child from our servers as soon as possible, and we will never use this data for any commercial or service purpose.

8. Third-Party Links Notice

Our website may contain hyperlinks to third-party related platforms, such as social media sharing buttons for outdoor adventure communities, or partner websites that provide outdoor travel route recommendation services. These external third-party websites have their own independent privacy policies that are completely separate from our policy. We do not take any responsibility for the data protection practices, content or security of these third-party sites, and we strongly recommend that you carefully review the privacy policy of every external platform you visit after leaving our website, before submitting any of your personal information to them.

9. Updates to This Privacy Policy

We reserve the right to update and modify this Privacy Policy periodically to adapt to new business operational requirements, update to newly released Australian or international data protection regulations, or adjust our data processing practices as our outdoor gear business grows. When we make material changes to this policy, we will update the “Effective Date” at the top of this page, and post a prominent 30-day public notification on the homepage of www.activeoutdoorsupplies.com to inform all users of the upcoming changes before they officially take effect. Your continued use of our website and purchase of our outdoor products after the effective date of the revised policy will be deemed as your acknowledgment and acceptance of the updated Privacy Policy terms. If you do not agree with the revised terms, you may stop using our platform services and submit a data deletion request to us at any time.

10. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the Commonwealth of Australia. Any disputes arising out of or related to this Privacy Policy, your use of our website, or our processing of your personal information will be subject to the exclusive jurisdiction of the courts located in New South Wales, Australia. If you are located in a jurisdiction outside of Australia, you acknowledge that your information may be transferred to, stored and processed in Australia, where data protection laws may differ from the regulations in your local region, and we will take all necessary measures to ensure that your personal data is protected to the same strict standard as required by your local privacy regulations.

At ACTIVE OUTDOOR SUPPLIES PTY LTD, we believe that protecting your personal privacy is just as important as delivering durable, reliable, eco-friendly outdoor small gear for all your adventures. If you have any further questions about this Privacy Policy that are not fully addressed above, do not hesitate to reach out to our team via the provided contact channels at any time.